Shipping policy

Shipping Policy

Effective Date: 22 April 2026

1. Introduction

At OuterNest Living LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://outernestliving.com/  

2. Shipping Destinations

• Countries We Ship To:
  • United States
• Future Expansion:

  We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

• Domestic Shipping (United States):
  • Standard Shipping: Free shipping on all orders

4. Order Processing Time

• Handling Time: Orders are processed with a handling time of 1 to 2 business days. Orders are fulfilled Monday through Friday (excluding holidays).
• Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time. Orders placed before this time will begin processing the same day.
• Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

• Transit Time: 3 to 5 business days for all destinations. Orders are shipped Monday through Friday.
• Total Delivery Time: The estimated total delivery time is 4 to 7 business days (Handling time + Transit time).
• Disclaimer: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or high-volume seasons.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure your package arrives safely:

• Domestic Carriers: USPS, UPS, FedEx
• LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.
• Tracking: All orders include tracking information, provided via email once the order has shipped.
• Insurance: Shipments are insured against loss or damage. If you encounter issues, please contact us promptly.

7. Order Tracking

Once your order has shipped, you will receive an email containing your Tracking Number, the Carrier Name, and a Link to track your package.

• How to Track: Visit https://outernestliving.com/track-order or the carrier's official website.
• Assistance: If you have questions or need assistance with tracking, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery: If your package is delayed beyond the estimated total delivery time of 4-7 business days, please contact us at Support@outernestliving.com or (516) 619-1466.
• Lost Packages: If tracking indicates delivery but you have not received it, please:
  • Verify the shipping address provided in your confirmation email.
  • Check with neighbors or building management.
  • Contact us for further assistance if the package is still not located.

8.2 Damaged Packages

We take great care in packaging, but if your order arrives damaged, please follow these steps:

• Reporting Damage: Contact us within 30 days at Support@outernestliving.com. Please include photos of the damaged packaging and the items.
• Resolution: Damaged items are eligible for a full refund or replacement. We will provide a prepaid label for returns if necessary.

9. Missing Items

• Reporting Missing Items: If any items are missing from your order, please contact us within 30 days of receiving your package with your order number and details of the missing item(s).
• Resolution: We will investigate the shipment and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

• Returns: Returns are accepted within a 30-day window of receiving your order. We accept returns for both defective and non-defective products.
• Conditions for Returns:
  • Non-Defective Returns: Product must be in New condition, unused, and in original packaging.
  • Defective Returns: Items are accepted regardless of condition.
  • Exclusions: Personalized or perishable goods may not be eligible for return.
• Return Method & Fees:
  • The return method is By Mail.
  • Return Labels: Customers are responsible for downloading, printing, and paying for the return shipping label.
  • Restocking Fees: A 25% restocking fee applies to change-of-mind returns. There is No cost (0%) restocking fee for defective or damaged goods.
• Refunds: Processed within 7 days after we receive the returned item. Refunds are issued to the original payment method.

11. Incorrect Address

• Address Accuracy: Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Returned Packages: If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us: